Step Global Home

FAQs

What is Step Global's territory?

Our territory includes: Saudi Arabia, UAE, Oman, Pakistan, India, Sri Lanka, Thailand, Vietnam, Malaysia, Indonesia, Australia, New Zealand and the Pacific Islands.

Step Global is a Value Added Reseller, what is that?

A Value Added Reseller (VAR) designs and manufactures products to complement the offerings from its key suppliers in order to provide a complete solution. Step Global offers a system design service along with software and custom application support.

Can Step Global design a solution for me?

Yes we can. Step Global has over two decades of expertise in designing customised positioning and tracking solutions for its customers. Please contact us to discuss your project today.

What products can be customised?

As a Value Added Reseller (VAR), Step Global can add functionality to a product and create a solution to meet your needs, but we are restricted in the degree of change that can be performed on our supplier's proprietary technology. Step Global can advise you on what products are best for your project, and which can be customised to suit your needs.

Do you have a price list available for your entire product range?

Due to fluctuating currencies, new technologies and a very extensive range, Step Global does not have a price list for our entire product range. If you require a price on a product or solution, please contact us.

How do I go about getting a development kit?

Step Global sells a wide variety of development kits across various product categories. Please contact us and we can discuss the best kit for your needs.

How do I go about trialling a solution?

Step Global can provide evaluation products on a low cost for hire basis.

What are Step Global's standard warranty terms?

Step Global provides a standard conditional 12 month warranty for any products that are found to not meet the published specifications. Please contact us for more information.

Does Step Global provide an extended warranty?

An extended warranty can be purchased on some items. 

Are there any issues with installing GPS systems in vehicles?

A poor installation can make a system totally inoperable or unreliable. Step Global provides specific guidelines on the installation of products into vehicles to protect both the product and the vehicle. A correctly installed system will have no impact on vehicle performance.

What is an intrinsically safe device?

Intrinsically safe equipment has been tested against specific criteria in terms of energy output. There are many different standards for qualifying intrinsically safe equipment and the correct standard must be used for both the equipment type and the environment that the equipment is to operate in. Intrinsically safe equipment is required for environments with an explosive hazard classification.